Customer Service Coordinator

Essential Duties and Responsibilities – Customer Service Coordinator

EMPLOYEE INFORMATION

Name: Start Date:

Employee#: Manager:

POSITION SUMMARY

Coordinates and scheduleds post-construction tasks including QC Inspection, repairs, gutter, punch lists. Works closely with customer, sales, crews, delivery and warehouse departments. Serves as main point of contact after building has been completed. Responsible for Customer Service Reports. Reports to Customer Service Manager.

ESSENTIAL DUTIES

· Coordinates and schedules QC, repairs, gutter, punch list jobs.

· Serves as main point of contact for customers post-construction

· Gathers and reports information for production meetings, A/R meeting, monthly and quarterly reports

· Maintains appropriate documents in customer files (SharePoint, QC) related to customer service department

· Works closely with other departments

· Other duties as assigned

OFFICE/COMPUTER SKILLS

· MS Word, Excel, PowerPoint, Access

· Internet

· PQS, AQS, PIMS, Sharepoint

· Office email

EDUCATION/EXPERIENCE

BA/BS or Associates Degree preferred, HS graduate or equivalent, required

Related experience:

(preferably in construction) · Customer Service · Quality Control · Purchasing

POSITION DETAILS

· First (daytime) shift hours, may require OT as needed · Must be organized and be able to prioritize work flow · Must have good communication skills, verbal and written · Must be able to discern customer issues, prioritize them and handle difficult customers with professionalism

PHYSICAL REQUIREMENTS

· Sit for long periods of time at computer/desk

· Walking, primarily in office / warehouse; occasional walking outside in elements, climbing stairs

· Visual acuity for reading, computer workstation

· Ability to lift up to 45 lbs

· Ability to operate office equipment